Frequently Asked Questions
Everything you need to know about shopping with Town Team.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link to monitor your package's journey in real-time.
What is your return and exchange policy?
We offer a 14-day return and exchange policy for all unworn items with original tags attached. Simply visit our 'Returns' portal to initiate a request.
What payment methods do you accept?
We accept all major credit and debit cards, digital wallets, and Cash on Delivery (COD) for most regions.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own to ensure the perfect fit.
Do you offer international shipping?
Yes, Town Team ships to over 50 countries worldwide. Shipping costs and delivery times vary based on your location and are calculated at checkout.
Are Town Team products sustainably made?
We are committed to ethical manufacturing. Our collections prioritize high-quality fabrics and responsible production processes to ensure long-lasting style.